The provision of services effectively started in the third quarter of 2012 and is advancing gradually as per the requirements of EDL.

At the moment BUS is performing:

  • Meter reading & bill collection: 13 divisions are under Monthly Cycle Collection
  • Planning and Design of new networks and new customer connections
  • Construction of new networks and new customer connections
  • Operation and Maintenance (preventive and repairs)
  • Operation of customer care contact centers in EDL offices
  • Operation of our own call center in Selaata which is currently running 24/7
  • Smart Metering Pilot Project Final Phase: Testing
  • Roll-out of more than 200 Medium Voltage smart meters at outgoing medium voltage feeders from primary sub-stations
  • Network tampering and violations discovery through dedicated Non-Technical losses specialized teams

More than 800 people employed by BUS

  • 68 teams of technicians spread out through our geographical lot for network operation and maintenance
  • More than 2500 repair works executed per month
  • Approximately 97% of the faults repaired in the same day
  • More than 6 567 construction work orders executed to extend the grid and connect customers.
  • 13 450 Km of surveyed Network.
  • 6 380 surveyed MV/LV Sub-Stations.
  • 45 000 surveyed Poles.
  • More than $276M transferred already to EDL from Collection activity
  • 12 teams working daily on the detection and addressing of energy illegal consumption
  • More than 3 576 fines issued to customers for detected cases of illegal electrical connections and meter tampering
  • All teams working on the ground already received extensive safety and technical training
  • Complete fleet of more than 100 vehicles acquired to facilitate BUS’s services including bucket trucks and underground fault detector
  • Selaata Facility including smart meters laboratory, warehouse and call center.